Below we have outlined a few of our office policies that help us serve you!

Clinic Hours

We are open Monday through Friday 8:30-12pm and 1pm to 5:30pm.

Appointments:

Telephone Calls for the Providers or Nurse:

Our phones are answered by our staff from 8:30 to 5:30pm. Our trained staff accepts all calls from patients, enabling the Providers to spend more time with the patients in the office. A nurse will return all calls received before 5:00pm by the end of the day. Calls received after 5:00pm will be returned by the end of the next business morning.

After-Hours Emergency Calls:

Call our main number, 918-398-9663 for instructions. In a life-threatening situation, go to the nearest Emergency Room or call 911.

Prescriptions:

Referrals:

Some managed care plans require your primary care doctor to obtain authorization to be referred to another provider. If your managed care plan requires this, we will obtain authorization from your insurance company within 3 business days. Please do not make an appointment with the specialist until you have received a call from our referral department.

Outpatient Procedures:

We will obtain authorization from your insurance company and you will be contacted by the facility to which you are being sent to within 5 business days to schedule your procedure. Your results will be discussed at your follow-up appointment.

Lab Results:

Acute illness lab results:

• All Lab Results will be discussed at your follow-up appointment.

Chronic disease results:

• Labs are drawn 1 week prior to your appointment with the Provider. Results are reviewed at this appointment.

Physical lab results (including pap smears):

• Labs are drawn on the day of your physical. A physical follow-up appointment should be made for 2-4 weeks after the physical. Results are reviewed at this follow-up appointment.

Treatment of a Minor:

A minor is a person under the age of 18 who has never been married and never been declared an adult by a court. Generally, minors do not have the legal capacity to consent to medical treatment.

• In order for us to treat a minor, we must have a written consent from a parent or legal guardian, including a statement as to the nature of the medical treatment to be given on a specific day.
• Minors age 15 and under MUST be accompanied by an adult (18yrs old and older).

With the written consent, we will perform/order the following:

• Examination
• Xrays
• Other testing
• Noninvasive procedures

We will not perform:

• Invasive procedures
• Immunizations
• Injections
• Lab Draws

Managed Care:

We accept dozens of insurance plans with various deductibles, co-pays, and coverages. We cannot know all of the coverage limitations and rules of your plan. It is important that you read and understand the provisions of your insurance.

Co-Pays:

All co-pay payments are due at check in.
Please bring your insurance card to every visit.

Responsibility for Ensuring Insurance Coverage:

You are responsible for ensuring that we are providers on your insurance plan and for knowing what services you have coverage for, including but not limited to office visits, labs, x-ray, procedures, physicals and immunizations. You will be responsible for paying for all services not covered by your insurance plan.

Workman’s Compensation:

We will file workman’s compensation insurance, and can treat you for any work-related illness or injury, but an authorization must be received by the employer or WC insurance.